Of all of the customer service experiences I’ve had, this one surely stands out for the right reasons
It’s not everyday that someone has the patience or empathy to shape a not-so-great experience into a positive one. Recently, I briefly shared that I had a troubling experience with AMP. I received an online response from their Director of Customer Service (Jason) asking me to contact him. Initially I assumed this was a generic follow up, but responded to the request anyhow. To my surprise, I received a prompt response and we set up a call to discuss my complaint. During the call it was apparent that Jason was listening to me for understanding, and was focused on making it right until we reached resolution. It seemed as if he fully understood that understanding and serving customers IS the best sales pitch one can have. We talked about some of the changes and corrective actions AMP has implemented to prevent the problem I was having, and he welcomed additional feedback. He was thorough, and AMP is absolutely a better company with him heading up customer service. Of all of the customer service experiences I’ve had, this one surely stands out for the right reasons.